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Servicing the Dynamic Enterprise
The emerging Dynamic Enterprise is a powerful combination of people, process, knowledge and network. Traditional enterprises struggled to merge these distinct areas of business into a cohesive organisation, all moving in the same direction. That’s all changing and service providers have a vital role to play as enterprises seek to drive down costs, delight customers, make faster decisions and rationalise communication infrastructures.
Service providers must develop concrete and compelling value propositions and strong business cases across three fields:
- Business connectivity – the foundation, with the need for instant access to ever-more information.
- Collaboration and communications – where emerging technologies and services are creating a new kind of teamwork and a novel communications experience amongst employees.
- Customer interactions – where the enterprise touches its customers.
That’s not all: the growth in enterprise revenue for service providers will depend on their move to a service-aware, all-IP infrastructure high-leverage network and the migration of existing enterprise customers. Then they must recruit new enterprise customers to this service-aware, high-leverage IP network.
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Servicing the Dynamic Enterprise
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